ErrorBug

Module Showing any issue on your site, can be Version issue. Please check given solution.
May be your issue will solve here.

No need to generate Ticket :)

SolvedQueries

In this category we Display customers and agents conversation that mostly occur.
So Public this for all, any issue with same problem will solve like this.

No need to generate tickets :)

SupportRelatedQuery

Oh you want Support .
Is it related to Installation or any small issues ?

Why don't you try our added docs FIRST :)