Module Showing any issue on your site, can be Version issue. Please check given solution.
May be your issue will solve here.
No need to generate Ticket :)
In this category we Display customers and agents conversation that mostly occur.
So Public this for all, any issue with same problem will solve like this.
No need to generate tickets :)
Oh you want Support .
Is it related to Installation or any small issues ?
Why don't you try our added docs FIRST :)